|First Time Visitor To Promo Cigar ? |
Welcome to Promo Cigar Online store. We are glad to offer you our full range of Cigars and their accessories. We hope we will be able to satisfy your needs and answer any question you may have, and hope you become a member in our store.
Please find hereunder our rules:
- Prices are in US Dollars
- Prices include all shipping fees via fast courier
- Delivery of the packages in 4-5 working Days in case of the Customs approval in the country of destination
- the receiver is responsible about his package in case of any issue with the customs in the country of destination
If you have any comments or suggestions, we would appreciate it if you send them to the following address Promo Cigar Online Store
Email : [email protected]
I am new to Cuban Cigars, what shall I buy?
Our marketing strategy is applied not only to satisfy the needs of cigars smokers, but also to reach and inform you about all kinds of cigars Following our recent marketing survey, we realize that we have a vast cross section of customers ranging from the beginner who is just starting out in the Havana Cigar to the well experienced smokers. We have attempted to put together a comprehensive list of cigars categorized to suit each smoking occasion and all smokers.
|For beginners||For Experienced|
|Bolivar Corona Junior||Bolivar Royal Coronas|
|Hoyo Short Coronas||Saint Luis Rey Serie A|
|Punch Petit Punch||Hoyo Double Coronas|
|Partagas Short||Saint Luis Rey Regios|
|Rafael Gonzales Petit Coronas||Vegas Robaina Don Alejandro|
|Montecristo No. 3||Cohiba Especiales|
|Romeo y Julieta Panatellas||Trinidad Fundadores|
|Saint Luis Rey Coronas||Saint Luis Rey Churchills|
|H. Upmann Petit Upmann||Romeo Exhibition No. 4|
|Sancho Panza Non Plus||Hoyo Churchills|
|Cuaba Tradicionales||El Rey Del Mundo Lonsdales|
|El Rey Del Mundo Petit Corona||Partagas Serie D No. 3 |
|H. Upmann Gran Corona||Punch Churchills|
|Montecristo No. 4||H. Upmann Sir Winston|
|Cohiba Siglo I||Rafael Gonzales Coronas Ex. No. 3|
|Romeo Cedros No. 3||Bolivar Corona Gigantes|
What is Promo cigar ?
Promo Cigar is an e-commerce solution selling the best quality and range of cigars. - Cuban - Dominican - Nicaraguan - European Cigars - In addition to a Big Range of Cigars Accessories Our knowhow for over 20 years has enabled us not only to sell Cigars but also to provide our customers with other services.
How do you guarantee quality and freshness of your cigars?
We, at Promo Cigar, guarantee our products for superior quality and freshness. However, we store them at the correct temperature and humidity in our own warehouse. In case your order is not to your full satisfaction, you can return it within one week in its original condition for a full refund or replacement. We will be also willing to refund your postage fees if the return is due to an error on our behalf. To return your order, simply ensure that the package is securely and wrapped and send us an email to send you our mailing address.
For any additional information, you may contact any of our 5000 loyal customers worldwide. Just send us your coordinates and we will refer you to them.
What are your customer service vows?
Promo Cigar prides itself by having the highest reputation, not only concerning the quality of our products, but also concerning Customer Service.
We PROMISE to always ensure that our CUSTOMERS are treated with the highest regard and respect.
Please read our Customer Promise below:
- Our prices will always be very competitive
- We will always provide prompt and reliable advice and service through of our highly trained Directors and Sales team
- We intend to deliver your order within 5 working days in case the customer receiver accept the goods from the customs authority and accept to pay the relative customs duties.
- Our cigars are always kept in the correct conditions in our own humidors.
- You will receive Genuine Authentic Cigars
How can I track my package?
We are using Fast courier to ship your Cigars and we will send you via email the Airway bill Tracking number so you will be able to track your package online via internet
How can I manage my Account?
First you have to sign up as a member, then you will be able to select your Cigars, add it to basket and proceed with the payment through our secure page area for Master/Visa or through Fax for AMEX.
If you are already a member, you can easily change your Shipping address, view your orders up to now
What are the modes of Payment?
The Promocigar.com Safe Shopping Guarantee protects you while you shop at Promocigar.com, so that you never have to worry about credit card safety.
We guarantee that every transaction you make at Promocigar.com will be 100% safe.
This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Promocigar.com See guarantee details below.
After 7 years in the E-Commerce business and after 25 years in the Cigars industry, we are proud to inform you that the number of Fraud Transactions will now is ZERO
Why is Promocigar.com so safe?
Safety in Numbers: When you shop at Promocigar.com, you'll be one of 5,000 customers who have safely shopped with us without credit card fraud.
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Do you guarantee the cigars - Claim issue ?
We guarantee that the cigars we ship to you will arrive in good condition.
All of our cigars, whether they are in a single opened box or in a case of 40 boxes, are stored in a humidor. From the time they arrive at our door until we hand them to the shipping department they are in a climate controlled environment.
We carefully pack each order to assure that the product remains in the best condition possible. Depending on the size of the shipment our boxes are filled with paper, peanuts, bubble wrap or some other packing material to prevent physical damage while the product is being shipped We only accept claims for damaged products received within 48 hours from the delivery date.
Are the prices updated?
All our prices are updated, even if the prices changes, you will have them delivered at the price you originally ordered.
Is there any minimum order?
Promocigar does not have any minimum order, you can order a single cigar box or a hundred boxes and we will still fill the order.
Can I order over the phone or email ?
The easiest way to order product from us is to do it on the Web.
we don't accept orders via telephone or email for the security of your credit card number
What do you accept as payment forms ?
We accept major credit Card, Visa, MasterCard and American express.
Customs in the country of destination and responsibility
Tobacco related laws differ from a country to another. The Client will be responsible for the introduction of the cigars to his country.
We garantee the arrival of the cigars in good condition IN CASE the customer pay all the customs duties in the country of destination.
We don't Garantee the Safe arrival of the shipments in case of any problem with the customs in the country of desitnation
The Customer ( receiver) is responsible for his shipment with the customs in the country of destination
the shipping will be on the risk and on the account of the receiver in case of any problem with the customs ( confiscation, detained,.....) - no remplacement and no card refund for any package held by the customs in the country of destination